Frequently Asked Questions
Everything you need to know about our premium kitchenware and home essentials.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
Do you offer a warranty on your cookware?
Yes, all Andy Cooks premium cookware comes with a limited lifetime warranty covering manufacturing defects. Please retain your digital receipt for any claims.
What is your return policy for home goods?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, used kitchen utensils cannot be returned unless they are faulty.
Are your products dishwasher safe?
While many of our stainless steel and silicone products are dishwasher safe, we recommend hand-washing our carbon steel and wooden items to preserve their longevity and finish.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.